Terms and Conditions

Last updated: January 2026

These Terms of Service (“Terms”) govern your use of AlbertaTechSupport.com (“we”, “our”, or “the Company”) and all related services, including AI chat support, human technician support, phone support, ticketing, and video conferencing. By using our services, you agree to these Terms.

1. Services Provided

We offer professional technical support for:

• Windows PCs
• Apple macOS systems
• Linux servers
• Personal users and small to medium‑sized businesses

Support may be delivered through:

• AI‑powered chat
• Human technicians
• Phone support
• Support ticket system
• Online video conferencing

Service levels and pricing are based on the customer’s specific needs and may vary.

2. Subscription Plans & Billing

We offer the following contract terms:

• Monthly
• Quarterly
• Semi‑annual
• Annual

Pricing is quoted individually based on the customer’s requirements.

a. Renewals

Subscriptions automatically renew unless cancelled before the renewal date.

b. Cancellations

• Monthly plans may be cancelled at any time.
• Longer‑term plans may be cancelled, but refunds follow our Refund Policy.

3. Customer Responsibilities

Customers agree to:

• Provide accurate information when requesting support.
• Maintain secure access to their devices and accounts.
• Follow technician instructions when troubleshooting.
• Use our services in a lawful and respectful manner.

4. Prohibited Behavior

The following actions are strictly prohibited:

• Abusive, threatening, or harassing behavior toward any technician.
• Attempting to misuse or exploit our systems.
• Engaging in illegal or harmful activities.
• Violating our Acceptable Use Policy

We reserve the right to suspend or terminate service immediately if prohibited behavior occurs.

5. Termination of Service

We may suspend or terminate a customer’s support contract if:

• They violate these Terms or the Acceptable Use Policy.
• They engage in abusive behavior.
• They misuse or attempt to compromise our systems.

No refunds are issued for terminations related to misconduct.

6. Refunds

Refunds are governed by our Refund Policy, which forms part of these Terms.

7. Limitation of Liability

While we strive to provide accurate and effective technical support, AlbertaTechSupport.com is not liable for:

• Data loss.
• Hardware failure.
• Software corruption.
• Business interruption.
• Any damages resulting from third‑party tools or services.

Customers are responsible for maintaining backups of their data.

8. Service Availability

We aim to provide reliable support, but we do not guarantee:

• Uninterrupted service.
• Instant response times.
• Resolution of every issue.

Some problems may require third‑party involvement or may be outside our control.

9. Payment Terms

Payments may be made via:

• PayPal
• Major credit cards
• E‑transfer

Invoices must be paid on time to maintain active support.

10. Changes to These Terms

We may update these Terms periodically. The “Last updated” date will always reflect the most recent version. Continued use of our services indicates acceptance of any updated Terms.

11. Contact Information

For questions about these Terms, contact:

AlbertaTechSupport.com
Email: support@albertatechsupport.com
Calgary, Alberta, Canada