Last updated: January 2026
At AlbertaTechSupport.com, we aim to provide reliable, professional, and friendly technical support for individuals and businesses. This Refund Policy explains when refunds are available and how they are handled.
1. Refund Eligibility
a. Monthly Plans
- Monthly support plans are non‑refundable.
- Customers may cancel at any time, and no further charges will occur after the current billing cycle ends.
b. Quarterly, Semi‑Annual, and Annual Plans
- These plans include a 30‑day refund guarantee.
- Customers may request a full refund within the first 30 days of their initial subscription term.
- After 30 days, the plan becomes non‑refundable for the remainder of the term.
2. Abuse, Misconduct, or Policy Violations
We maintain a safe and respectful environment for both customers and technicians.
Refunds are not provided if:
- A customer engages in abusive, threatening, or harassing behavior toward any AlbertaTechSupport.com technician (AI or human).
- A customer violates our Terms of Service or Acceptable Use Policy.
- A support contract is terminated due to misconduct.
3. Custom‑Quoted Services
- Some services are priced individually based on the customer’s specific needs.
- Refunds for custom‑quoted work follow the same rules as the plan type selected (monthly, quarterly, semi‑annual, annual).
4. Payment Methods
We accept:
- PayPal
- Major credit cards
- E‑transfer (Canada)
Refunds will be issued back to the original payment method whenever possible. E‑transfer refunds may require additional verification.
5. How to Request a Refund
To request a refund within the eligible period, contact us at:
support@albertatechsupport.com
Please include your name, email, and the plan you purchased so we can process your request quickly.
6. Changes to This Refund Policy
We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will always reflect the most recent version.
