Last updated: January 2026
This Acceptable Use Policy (“AUP”) outlines the rules and guidelines for using AlbertaTechSupport.com (“we”, “our”, or “the Company”) and any related services, tools, or communication channels we provide. By accessing or using our website or services, you agree to comply with this AUP.
Our goal is to maintain a safe, secure, and respectful environment for all users.
1. Prohibited Activities
Users may not use AlbertaTechSupport.com or any of our services to engage in activities that are illegal, harmful, abusive, or disruptive. This includes, but is not limited to:
a. Illegal or Unlawful Use
- Violating any local, provincial, federal, or international laws.
- Engaging in fraud, identity theft, or unauthorized access.
- Distributing pirated software or copyrighted materials without permission.
b. Security Violations
- Attempting to bypass or compromise security measures.
- Introducing malware, viruses, ransomware, or harmful code.
- Conducting penetration testing or vulnerability scanning without explicit written authorization.
c. Abusive or Harmful Behavior
- Harassing, threatening, or abusing others.
- Engaging in hate speech or discriminatory conduct.
- Impersonating individuals, businesses, or AlbertaTechSupport staff.
d. Network & System Misuse
- Overloading, disrupting, or interfering with our systems or networks.
- Using automated tools (bots, scrapers, crawlers) without permission.
- Attempting to access restricted areas of our systems or infrastructure.
e. Misuse of Support Services
- Submitting fraudulent support requests.
- Abusing communication channels (spam, excessive messaging, abusive language).
- Attempting to obtain services or information you are not authorized to access.
2. User Responsibilities
Users agree to:
- Provide accurate information when interacting with our services.
- Maintain the confidentiality of login credentials.
- Notify us immediately if they suspect unauthorized access or security issues.
- Use our services in a respectful and lawful manner.
3. Monitoring & Enforcement
We reserve the right to:
- Monitor activity on our website and systems for security and compliance.
- Investigate suspected violations of this AUP.
- Suspend or terminate access to our services for violations.
- Report illegal activities to law enforcement when required.
We may take action without prior notice if we determine that a user’s behavior poses a risk to our systems, customers, or business operations.
4. Third‑Party Services
If you access third‑party tools, platforms, or integrations through AlbertaTechSupport.com, you must comply with their respective acceptable use policies as well. We are not responsible for the actions or policies of third‑party providers.
5. Changes to This AUP
We may update this Acceptable Use Policy from time to time to reflect changes in our services, legal requirements, or operational needs. The “Last updated” date at the top of this page will always indicate the most recent version.
6. Contact Us
If you have questions about this Acceptable Use Policy or wish to report a violation, you can reach us at:
AlbertaTechSupport.com
Email: support@albertatechsupport.com
Calgary, Alberta, Canada
